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Mark Your Calendars

Updated: Aug 6, 2022



Here are the upcoming blog topics

  • Flexible Scheduling: what are the costs of flexible scheduling?

  • Attrition and Shrinkage Trends: Are you increasing your attrition and shrinkage trends in your capacity plans?

  • Concurrency and Chat Handle Times: What assumptions are you plugging into your staffing model?

  • SLA Objectives and Their Costs: What is the long-term payoff for meeting your SLA objectives?

  • Digital Channel Management: What kind of modeling are you using for your social teams? Your chat teams? Your backoffice teams? How are they tied together?

  • High Shrinkage vs Attrition: Which one is cheaper?

  • Top 10 most useful Spreadsheet Hacks

  • WFM Team Ratios: How do other companies scale their headcount?

  • Measuring WFM Success: What metrics define success and which set the team up for failure?



 
 
 

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remoteWFM | Revised April 2023 | Thank you for visiting our site! 

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